Pre-Contractual Information
Provided before you complete your order, as required by Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.
1. Seller
- Legal name: [EKSİK: Ticaret unvanı]
- Brand: [EKSİK: Marka adı]
- TÜRSAB licence no: [EKSİK: TÜRSAB belge no]
- MERSİS no: [EKSİK: MERSİS no]
- Tax office / no: [EKSİK: Vergi dairesi] / [EKSİK: Vergi/TC no]
- Address: [EKSİK: Adres]
- Phone: [EKSİK: Telefon]
- E-mail: [EKSİK: E-posta]
- Registered e-mail (KEP): [EKSİK: KEP adresi]
Turquoise Stays (https://turquoisestays.com) acts as the platform operator; the seller and your counterparty is the licensed travel agency named above.
2. Service and price
The type, date, occupancy and total price of the service appear in your order summary:
The displayed price is the total including taxes. Payment is charged in the product's own currency. Amounts shown with "≈" are approximate, for information only, and are not binding.
3. Payment and performance
Payment is taken in full at the time of order by credit or debit card. The service is performed on the date stated in your order summary. Your booking voucher is e-mailed to you after payment.
4. Right of withdrawal — PLEASE NOTE
Under article 15/1-(g) of the Distance Contracts Regulation, contracts for accommodation, transport, car rental, catering and leisure services to be performed on a specific date or period are excluded from the right of withdrawal.
This does not mean cancellation is impossible: cancellation terms depend on the rate you booked and are explained on the Cancellation & Refund Terms page.
5. Complaints and disputes
Please send requests and complaints to the contact details above. In case of a dispute you may apply to the Consumer Arbitration Committees or Consumer Courts, within the monetary limits announced by the Ministry of Trade.
Text version: v1-2026-09